If success is a collection of problems solved, Gideon Toal Management Services (GTMS) captures the true spirit of entrepreneurial excellence. GTMS started as an idea to provide upscale lounges for airport travelers. The concept was the brainchild of Randy Gideon, a well-known architect and James Toal, a dynamic urban planner, who made their unique mark on some of Fort Worth’s most prestigious structures in the 90’s. While visiting Istanbul in 1995, the two friends and business partners were inspired by the lounge concept while waiting on a flight back to the states.
Gideon Toal Management Services began managing its first airport operation for DFW International Airport in 1996. Over the next 27 years, GTMS expanded its reach to own and manage multiple lounges in airports across the country. After 9/11 the aviation industry was forever changed. Check in and security procedures became more intricate. People had to spend more time in the airports and the lounge industry became a respite for the VIP card holders to retreat from the crowd and experience quality time in a luxury environment setting the stage for the GTMS brand to grow in popularity.
About GTMS
OUR STORY
Historic Local Business to Industry Leader
The GTMS story is about an idea that became a local home-grown business that has grown into an aviation industry leader. Headquartered in Fort Worth, Texas, GTMS currently has 20 current and upcoming locations in 13 airports across the country. GTMS employs more than 400 employees and has a significant impact on local economies in the areas it serves.
FORT WORTH, TX
HEADQUARTERS
25 20 13
Million +
Locations
Airports
Guests Welcomed since 1996
Across the United States
And Growing Yearly
Harry Reid International Airport
Dallas Fort Worth International Airport
George Bush Intercontinental Airport
Orlando International Airport
Palm Beach International Airport
Fort Lauderdale-Hollywood International Airport
Headquarters, Ft. Worth, TX
Florida Office, Orlando, FL
John Glenn Columbus International Airport
Existing Locations
Coming Soon
CMH Escape Lounge
DFW The Bridge Travel Essentials
DFW The Club
FLL Escape Lounge
IAH Air France Lounge
IAH KLM Crown Lounge
MCO AS1 The Club
MCO AS4 The Club
LAS T1 The Club
LAS T3 The Club
PBI Escape Lounge
SYR Escape Lounge
DFW Krew Kitchen
PDX Escape Lounge
SJU Escape Lounge
SYR Einstein Bagels
SYR Qdoba Grill
TUL Escape Lounge
XNA Escape Lounge
Award Winning Service
GTMS is recognized as a customer service and hospitality experience leader in international airport shared-use lounge operations. GTMS has won numerous awards and honors for our team and our clients, attesting to our customer service excellence including:
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2023 DFW - Champions of Diversity Award
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2022 DFW - Business Performance Large Operator
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2019 Priority Pass - Lounge of the Year Highly Commended (MCO)
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2018 USA Today – Best Airport Amenity – The Club (SJC)
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2017 Priority Pass – Club of the Year – Best Staff (BWI)
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2017 Priority Pass – Club of the Year Honorable Mention (MCO)
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2016 Priority Pass – Club of the Year Honorable Mention (ATL)
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2016 Priority Pass – Club of the Year – Best Staff (SJC)
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2015 United Airlines Club of the Year Winner (SAT)
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2015 United Airlines Club of the Year – Best Customer Service (FLL)
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2015 Priority Pass – Club of the Year – Best Staff Global (SJC)
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2008 British Airways #3 Lounge in the World (DFW)
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2008 Continental Club of the Year (SJC)
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2008 Continental Bartender of the Year (SEA)
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2007 Continental President’s Club of the Year (SAT)
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2007 British #1 Friendliest Lounge Staff in the World (DFW)
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2007 British Second Best Lounge in the Americas (DFW)
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2006 Continental President’s Club of the Year (SJU)
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2006 Continental Bartender of the Year (SAT)
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2005 Continental Bartender of the Year (FLL)
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2004 Continental President’s Club of the Year (SJU)
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2004 Continental Bartender of the Year (FLL)
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2001 Continental Club of the Year (SEA)
GTMS has earned a reputation for delivering an exceptional premium customer experience with hospitality as the foundation. Our success in delivering the highest level of customer experience is built on the quality of our team members. GTMS’ internally developed, Heart for Hospitality training methodology is provided to all team members and focuses on hospitality and customer service, team member engagement and leadership development. Our team members have a “heart for service.”
Syracuse Hancock International Airport
Portland International Airport
Luis Muñoz Marin International Airport
Tulsa International Airport
Northwest Arkansas National Airport