Boutique Service
on a Grand Scale


 

 
 
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The GTMS Advantage

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“Traveling through major airports is not always easy or pleasant. The airport lounges operated by GTMS are comparable to top boutique hotels. Experienced and well-trained staff, comfortable and even elegant accommodations, quality food and beverage, and a customer service focus. First class service every time.” 

Brian Cochran | CEO | Pegasus LLC

 

 

Welcome to Gideon Toal Management Services (GTMS), where the “HEART for Hospitality” has helped us create world-class operations for some of the world’s top airport luxury lounges.

We serve passengers from the best-known global airlines at many of the nation’s top airports – DFW International, Atlanta Hartsfield-Jackson, Boston Logan and Miami International to name just a few.

More than 6,000 demanding travelers experience the GTMS difference every day at all of our locations, including those flying Lufthansa, KLM, Japan Airlines, Air France, Emirates, Korean Airlines and others who define and deliver outstanding customer service.

Today’s executive and leisure travelers expect highly personalized and tailored service – boutique-style attention to the smallest details makes travel less stressful and more effective. Trust the GTMS Advantage to make each visit to your premium lounges an experience to remember.

 

What makes GTMS Different?

Personal passion and commitment to excellence sets us apart – as personified in GTMS CEO Alvin Brown. 

Following more than three decades of experience in aviation services, Mr. Brown knows what works, what doesn’t and recognizes what it takes to create and maintain the high level of attention premium airline customers have come to expect.

Acquiring the company in 2017, Alvin set out to structure the business around HEART – a focus on Hospitality, Enthusiasm, Appreciation, Responsibility and Thank You. HEART gives our partners, our employees and, most important, our customers, the ultimate high-end travel lounge experience.

Meet Alvin Brown. Follow his journey here.

Learn more about our “HEART for Hospitality” here.

 

 

 

Did you know?

  • GTMS serves lounges at 23 locations in 13 domestic U.S. airports

  • Our airport locations have earned eight prestigious aviation awards for exceptional customer service since 2014

  • GTMS lounges are compliant with all ADA (Americans with Disabilities Act) requirements

  • Each of our locations offer private meeting and conference spaces, personal valets, full dining and beverage options, personal showering and more

  • Highly trained and hand-picked GTMS team members know the aviation world – and are dedicated to making every stay a visit to remember

  • GTMS staff meets the highest standards for uniforms, appearance, attitude and commitment to service – including multilingual abilities

  • We are expanding our full line of services to the nation’s small- and mid-sized airports to meet our customers where they are

 
 

Meet Our Management Team


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Alvin Brown, Ph.D.

Chief Executive Officer

From humble beginnings in Brooklyn, New York, Alvin Brown dreamed of a career in aviation. As a child, he studied the airplanes taking off and landing at JFK International, memorizing aircraft types, airline emblems and take-off and departure times.

After graduating with a degree in Aviation Management from prestigious Embry-Riddle University – the nation’s premier aviation institute – he began his own upward climb through the airline industry. In a series of career-expanding moves, Alvin learned every aspect of airline and airport management.

By 1997, Alvin had attained a senior position with (AMR Services) a subsidiary company of AMR Corporation, parent company of American Airlines, at DFW International Airport, where he developed the company’s distinctive WOW leadership and management program.

Along the way, he earned a master’s degree in Human Resources Management from New York Institute of Technology, an MBA from Letourneau University and a doctoral degree in Urban Affairs and Public Administration from the University of Texas at Arlington.

Alvin Brown comes to GTMS with an unparalleled background in airline services, business management and team-building skills.

As the visionary force behind today’s GTMS, Alvin sees an outstanding opportunity to help airline and airport partners create the kind of worldwide passenger lounge experience that airlines need to maintain a competitive advantage in today’s fast-growing industry.


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Kim Wiemuth

Director of Client Relations and Brand Management

A senior executive with GTMS since 2005, Kim Wiemuth brings decades of experience in corporate communications, marketing and human resources experience to the company. Equally important, her rapid rise through the ranks of major airlines and global freight and logistics companies gives her an in-depth understanding of the transportation industry.

At GTMS, Wiemuth is responsible for upholding the company’s high standards for client relations and customer satisfaction, and for ensuring that GTMS remains the leader in the markets we serve. Her work with executives at the highest levels gives her keen insights into the demanding needs of today’s premier travelers.


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Rick Ivey

Chief Financial Officer

From consulting with a leading global accounting firm to financial management of minor league baseball franchises to managing the finances of a major manufacturing company and even serving as CFO of the National Cutting Horse Association, Rick Ivey brings a breadth and depth of knowledge to GTMS.

Broad experience in a cross-section of businesses and industries gives Ivey unique preparation for the no-one-size-fits-all world of creating and managing executive passenger lounges. Ivey continues to bring unique broad-level perspectives to the company’s financial operations, serving as chief financial officer of several organizations, including GTMS.


 
 
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Larry Hamilton

Director of Business Development

Hamilton has served as Director of Business Development at GTMS since 2010, following nearly half a century in nearly every aspect of the aviation industry. A combination of senior positions in airport operations for American Airlines and experience at Las Vegas’ McCarran International Airport gives Hamilton a comprehensive view of the efficiencies and dedication to hospitality excellence that puts our clients out front.

Hamilton’s knowledge of all aspects of airport and airline operations, combined with extensive experience in infrastructure needs and requirements, provides our customers and prospective clients with an unparalleled understanding of today’s competitive marketplace for lounge operations.

 
 

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Trevor Way

Eastern Regional Manager

As Regional Manager for GTMS, Trevor Way leads day-to-day operations of executive lounges across the United States, including service delivery, financial planning and accountability, vendor and partner relationships and management of everything from menus to staffing. Way joined GTMS from a 15-year career in many areas of hospitality management and event planning for organizations ranging from Applebee's, HBO and Energizer Batteries to the US Army and Volvo USA. He joined the GTMS management team in 2015 after selling his successful restaurant delivery business.

Way brings a focus on intense customer service to the GTMS team, including experience with fiscal management and accountability, innovation, problem solving and measured risk taking - all to achieve excellent customer satisfaction and bottom line improvements.

 


 
 

Services

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Boutique service on a grand scale

More and more travelers are opting for highly personalized “boutique” accommodations – from small, quaint hotels to quiet restaurants, personal shoppers and private drivers. Shouldn’t your executive lounge focus on delivering the same discerning and personalized level of service?

A true service attitude and ability to anticipate needs before they arise is key. From special meals to personalized beverages – or even a quiet place to relax or conduct business – our HEART-trained service teams work overtime to make each lounge visit a uniquely satisfying travel experience.

 

Services tailored to your own unique needs

No two lounges are the same – and so we tailor our service offerings to meet your exact requirements. From comprehensive design, construction and ongoing management services to refurbishment or daily operations and quality control for all or a part, we’re ready to share our experience and expertise.

 

Services include:

  • Lounge and Kitchen Design
  • Licensing and Permitting
  • Recruitment and Staffing
  • Consumables Purchasing
  • Menu Selection for food and Liquor
  • Procurement, Delivery and Installation
  • Ongoing Quality Control
  • Inventory Auditing and Control
  • ·Mystery Visitor Program
 

 

We certainly could not accommodate our passengers needs without the professional GTMS Team.

Masakazu Douglas | Japan Airlines 

 
 
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Uniquely GTMS

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”GTMS's Management understands that the airline industry differs from other service industries and are able to cooperate with their client partners to bring true working solutions to provide the best services at the airport for the passengers. We certainly could not accommodate our passengers needs without the professional GTMS Team.”

Masakazu Douglas | Japan Airlines 


 

The level of service today’s premier travelers demand

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The GTMS HEART Service Program gives us an edge: a structured platform for designing, developing and implementing an overall in-lounge service experience that’s unequaled in our industry.

Today’s high-end travelers are looking for something experiential. They want services that exceed all expectations. They demand a unique and personal attention to the smallest detail. They want to surround themselves with a service staff that anticipates every need – and then acts without being asked.

In short, they want HEART.

Our proprietary HEART Program stands for:

Hospitality

Enthusiasm

Appreciation

Responsibility

Thank You

 

HEART isn’t just a staff training program; it’s an abiding edict that governs the way GTMS conducts every aspect of our business. From individual employees, to groups and teams, to front-of-house and kitchen staffs, to our entire management structure, HEART drives our commitment to unparalleled service and attention to every tiny detail.

We start by hand-picking the very best, customer-minded and satisfaction-focused people. You know the ones – always smiling, crisp in dress and custom, tuned in to each traveler and driven to make each patron contact easy and satisfying.

We continue by creating an environment where each team member knows and understands the requirements, and then acts proactively and professionally to focus the full power of our collective resources on making each visit memorable.

And we continue still by fine-tuning our customer approach in every way at all times, welcoming the inputs from partners, patrons and teammates at every step, so that we can continue to be at the pinnacle of superlative service.

It’s a philosophy of success that governs everything we do.

 

 

“We never before experienced the level of financial and operational excellence consistently delivered under your management.”

— Denise Trogdon | Aviation Properties Port of Seattle

 
 
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Partnership

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A GTMS lounge is a destination, not a waypoint. That’s why many of the world’s leading airlines and airports choose us to manage their locations. You’ve invested heavily in creating a world-class experience for your preferred traveling customers – so trust GTMS to deliver best-in-class services where they can mean the most for you.

We’ve built our business around providing a lounge experience like no other. Let us do what we do best so that you can focus on doing what you do best.

GTMS currently provides lounge services to many of the world’s most high-profile lounges for premier airlines and airport destinations, including:

 
 
 

Locations

 
 

 

With Location all across the country and adding more each year, GTMS serves thousands of passengers each day.

Airports:

Atlanta Hartsfield International

Boston Logan International

Baltimore-Washington International

Cincinnati/Northern Kentucky International

Dallas/Fort Worth International

Houston George Bush International

Las Vegas McCarran International

Miami International

Orlando International

Phoenix Sky Harbor International

Pittsburg International

Norman Y. Mineta San José International

Seattle-Tacoma International

 

 
 

“The airport lounges operated by GTMS are comparable to top boutique hotels.”

      — Brian Cochran | CEO | Pegasus LLC

 
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Contact Us

Let us show you how GTMS can put you at the forefront in today’s demanding passenger lounge industry with an array of services that provide streamlined efficiencies for you and unparalleled satisfaction for your traveling customers. Experience the HEART difference today.

 
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Phone: 
(877) 740-1687

Email:
info@gideontoal-ms.com

Hours of Operation:
24 Hours a Day, 7 Days a Week

Service Area:
Based in Fort Worth, Texas; Serving Clients Nationwide